Privacy Policy For 1Support

Last Updated: [15/01/2026]

Introduction

1Support (“we,” “us,” or “our”) operates as a marketplace platform connecting customers with independent packers, movers, and related service providers. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains:

  • What information we collect
  • How we use your information
  • Who we share information with
  • Your privacy rights
  • How we protect your information

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you use our platform, we collect information you provide, including:

Account Registration:

  • Name
  • Email address
  • Phone number
  • Password (encrypted)
  • City/location

Service Requests:

  • Moving details (pickup/delivery locations)
  • Moving date and time preferences
  • Type and volume of items to move
  • Special requirements or instructions

Communications:

  • Messages sent through our platform
  • Customer service inquiries
  • Feedback and reviews
  • Survey responses

Optional Information:

  • Profile photo
  • Preferred language
  • Communication preferences

1.2 Information Collected Automatically

Usage Data:

  • Pages visited on our website
  • Features used
  • Time and date of visits
  • Referring website
  • Browser type and version
  • Device type and operating system
  • IP address

Cookies and Similar Technologies:

  • Session cookies (temporary)
  • Persistent cookies (saved on device)
  • Analytics cookies
  • Preference cookies

For details, see our Cookie Policy section below.

1.3 Information From Third Parties

Service Providers:

  • Verification data from service providers you select
  • Service completion status
  • Feedback from service providers

Payment Processors:

  • Payment transaction status (we do not store credit card details)

Social Media:

  • Profile information if you sign in through social media (optional)

2. How We Use Your Information

2.1 Primary Uses

Platform Operation:

  • Create and manage your account
  • Connect you with service providers
  • Process service requests
  • Facilitate communication between you and service providers
  • Provide customer support

Service Improvement:

  • Analyze platform usage patterns
  • Improve user experience
  • Develop new features
  • Conduct research and analytics

Communication:

  • Send service-related notifications
  • Respond to inquiries
  • Send newsletters (with consent)
  • Request feedback and reviews
  • Notify about policy updates

Safety and Security:

  • Verify user identity
  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal obligations

2.2 Marketing (With Consent)

With your explicit consent, we may:

  • Send promotional offers and updates
  • Share relevant moving tips and content
  • Notify about new services

You can opt out anytime through account settings or unsubscribe links.

3. Information Sharing and Disclosure

3.1 Service Providers (Moving Partners)

When you request quotes or book services:

  • We share necessary information with selected service providers
  • This includes: name, contact details, moving requirements
  • Service providers are independent businesses, not our employees
  • They have their own privacy policies

3.2 Third-Party Service Providers

We share limited information with:

Technology Services:

  • Website hosting providers
  • Cloud storage providers
  • Email service providers
  • SMS gateway services

Analytics:

  • Google Analytics (anonymized data)
  • Website performance monitoring tools

Payment Processing:

  • Payment gateway providers (we don’t store payment details)

Security:

  • Fraud prevention services
  • Security monitoring tools

All third parties are contractually required to protect your data and use it only for specified purposes.

3.3 Legal Requirements

We may disclose information when required:

  • To comply with legal obligations
  • To respond to lawful government requests
  • To protect our rights and safety
  • To prevent fraud or security threats
  • In connection with legal proceedings

3.4 Business Transfers

If 1Support is acquired or merged, your information may be transferred to the new entity. You will be notified of any such change.

3.5 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

4.1 Retention Periods

We retain your information for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law or regulation
  • Needed to resolve disputes

Specific Periods:

  • Active account data: Duration of account + 90 days after closure
  • Transaction records: 7 years (tax and legal requirements)
  • Support communications: 3 years
  • Marketing consent records: Until withdrawn + 1 year
  • Analytics data: Anonymized after 26 months

4.2 Account Deletion

When you delete your account:

  • We remove personally identifiable information
  • Some data retained for legal/business purposes (anonymized)
  • Deletion completed within 30 days of request

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details

Access through: Account settings or contact us

5.2 Data Deletion

You can request deletion of:

  • Your account and associated data
  • Specific information (subject to legal requirements)

Process: Submit request via email or account settings

5.3 Opt-Out Rights

You can opt out of:

  • Marketing emails (unsubscribe link)
  • SMS notifications (reply STOP)
  • Cookie tracking (browser settings)
  • Newsletter subscriptions

5.4 Data Portability

You can request:

  • Copy of your data in portable format
  • Transfer to another service (where technically feasible)

5.5 Withdrawal of Consent

You can withdraw consent for:

  • Marketing communications
  • Optional data collection
  • Cookie usage (except essential cookies)

Note: Some services may be unavailable if essential consent is withdrawn.

5.6 Lodge a Complaint

You have the right to:

  • Complain to relevant data protection authority
  • Seek redress for privacy violations

6. Data Security

6.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Encrypted password storage
  • Regular security audits
  • Firewall protection
  • Secure server infrastructure

Organizational Measures:

  • Limited employee access to personal data
  • Employee training on data protection
  • Confidentiality agreements
  • Regular security reviews

6.2 Your Responsibility

Protect your account:

  • Use strong, unique passwords
  • Don’t share login credentials
  • Log out after using shared devices
  • Report suspicious activity immediately

6.3 Limitations

While we take security seriously, no system is 100% secure. We cannot guarantee absolute security against all threats.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use

Essential Cookies (Cannot be disabled):

  • Session management
  • Security features
  • Basic functionality

Analytics Cookies (Optional):

  • Website usage statistics
  • Performance monitoring
  • User behavior analysis

Preference Cookies (Optional):

  • Language preferences
  • Display settings
  • Saved preferences

Marketing Cookies (Optional – With Consent):

  • Ad targeting
  • Campaign effectiveness
  • Personalized content

7.3 Third-Party Cookies

We use:

  • Google Analytics (analytics)
  • [List other third-party cookies]

7.4 Cookie Management

Control cookies through:

  • Browser settings (block/delete cookies)
  • Our cookie consent banner
  • Opt-out tools from third parties

Note: Disabling essential cookies may affect website functionality.

8. Children’s Privacy

8.1 Age Restriction

Our services are not intended for individuals under 18 years old.

8.2 No Knowingly Collection

We do not knowingly collect information from children under 18.

8.3 Parental Rights

If you believe we have collected information from a minor:

  • Contact us immediately
  • We will delete the information promptly
  • We will take steps to prevent future collection

9. International Data Transfers

9.1 Data Location

Your data is primarily stored on servers in India.

9.2 Third-Party Services

Some third-party services (hosting, analytics) may store data outside India. When data is transferred internationally:

  • We use providers with adequate safeguards
  • Contracts ensure data protection
  • Transfers comply with applicable laws

10. Third-Party Links

10.1 External Websites

Our website may contain links to third-party websites:

  • We are not responsible for their privacy practices
  • Review their privacy policies before providing information
  • Links do not imply endorsement

10.2 Service Provider Websites

Service providers you connect with through our platform:

  • Have their own privacy policies
  • Are independent businesses
  • We are not responsible for their data practices

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy:

  • To reflect changes in practices
  • To comply with new regulations
  • To improve clarity

11.2 Notification

We will notify you of significant changes:

  • Email notification to registered users
  • Prominent notice on website
  • Updated “Last Updated” date

11.3 Continued Use

Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

12.1 Privacy Questions

For privacy-related inquiries:

Email: [Insert Privacy Email] Phone: +91-9580367912 / +91-8564045865 Address: [Insert Business Address]

12.2 Data Protection Officer

[If applicable under Indian law] DPO Name: [Saurabh] DPO Email: [[email protected]]

12.3 Response Time

We aim to respond to privacy requests within:

  • 7 business days for general inquiries
  • 30 days for data access/deletion requests

13. Legal Compliance

This Privacy Policy is governed by:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices) Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • Consumer Protection Act, 2019
  • Other applicable Indian laws